We offer legal counsel and representation to corporations regarding consumer protection. We are able to provide legal advice on claims and preventive law. Our expertise includes:
Aeronautical consumer law
Abusive clauses
Contractual breach
Guarantees
Electronic commerce
Misleading information and advertisement
Faulty products
Callbacks
Unfair terms
Notable Cases and Achievements
Representing carriers regarding judicial claims before the national consumer protection authority.
Representing carriers before the national civil aviation authority regarding passenger complaints.
Handling consumer protection claims on guarantees, abusive clauses, misleading advertising, right of withdrawal.
Providing a due diligence to a carrier to see if their air transport contract’s terms and conditions met the requirements of the Colombian Consumer Protection Act
.
Training the customer service area of an airline on consumer protection regulations.
Preparing legal opinions for transport corporations with relation to payment reversals
.
